Terms & Conditions

Kathmandumart.com has provided this information so that you can be aware of your rights and also the terms and conditions surrounding the use of this site. Kathmandumart.com reserves the right to change or add the Terms and Conditions in this website anytime without prior notice. We suggest our customers to visit this page regularly for more information. The Terms and Conditions considered to have been accepted by you while using the website www.kathmandumart.com are as follows:

  1. All the prices & availability of the products are subject to change without any prior notice.
  2. Most of the popular Credit Cards are accepted like MasterCard, Visa, American Express etc.
  3. Delivery charges for Nepal are calculated as follows:
    1. Delivery charges around Kathmandu Valley is US $3.0
    2. Goods outside Kathmandu valley will be delivered within 2-4 working days depending on the recipient's location. Please note that total weight excceding 2 K.G might have to pay additional charge. Also we do not deliver perishable items like flowers, cakes and breakable items.
      a. Delivery charges outside Kathmandu Valley is US $3.0
  4. Cancellation of the products after 24hrs of the payments will be denied.
  5. Orders will only be delivered after the email re-confirmation from the customer via email or phone for the security purpose of our valued customers.
  6. Goods are delivered within 2 working days after the reconfirmation of the order placement in Kathmandu Valley, but it might take more days if the items are tailor made according to you. Goods outside Kathmandu valley will be delivered within 2-4 working days depending on the recipient's location. 
  7. Normal delivery times are between 10am to 6pm but delivery time may vary in the special events and occasions and might be delivered after 6pm. Kathmandumart.com will not be liable for any delay in delivery caused by natural or political delays that is beyond the control of kathmandumart.com. For these cases, the delivery would be made on the following normal working day.
  8. Exchange of cash with any gift item is unacceptable.
  9. The address and contact numbers of the recipient must be correct in all the respects, kathmandumart.com do not take responsible for delays in delivery caused by incorrect recipient’s address and contact numbers.
  10. Kathmandumart.com will only deliver products after 24hrs of the order placement however in some special cases products might be delivered based on the customers re-confirmation and goodwill.
  11. Senders will receive P.O.D (Proof of Delivery) via email within the 5 working days. For example Order details, Recipients signature, the product details etc.
  12. The products delivered to the recipient from kathamandumart.com will be as per the description and the picture chosen by the customer. However, there may be the variations in appearance and color, especially in the case of some perishable items, like sweets, chocolates, cakes, flowers etc. and also in clothing materials like saree, shirts, tie, pashmina shawl etc.
  13. Any Damages or fault on the products must be informed to kathmandumart.com within 24hrs of delivery. No replacement will be done after 24hrs of delivery.
  14. Kathmandumart.com is not responsible or liable for any content available at any of the links provided on www.kathmandumart.com
  15. All the links provided in www.kathmandumart.com are placed for advertisement purpose only and those links are not in partnership with kathmandumart.com
  16. While delivering cake, there might be minor alteration in the cake for e.g - the vendor might decorate the cake differently or cake touching the cake box and minor damage to the side decoration of the cake may occur. However, major damage to the cake in decoration or in taste, we may replace the cake after a proper inspection of the cause of the reason within the next 24 hr.
  17.  In case of refund, we must be informed within 24hrs of the delivery and the item must be unused, packed as original and undamaged. After examining the item, we will refund your full amount minus 10% (third party charges). In case of credit card purchases, refund will be credited to the credit card account used for purchase. We do not provide any Cash refund to the recipient. Return & refund policy does not apply to perishable items like cakes, flowers, sweets etc.